In 2019, Delta Airlines paid $1.4 billion of profit sharing, or 14% of their annual compensation to all employees, from stewards to maintenance crew. In fact, despite it being an unprofitable industry, employee profit-sharing has been commonplace in airlines for decades. Southwest Airlines shared $544 million with its employees through the company’s profit-sharing plan in 2018. The reward equaled to approximately 10.8% of each employee’s eligible compensation. This was Southwest’s 45th consecutive profit-sharing award, starting with the first profit sharing payout in 1974.
From 1995 to 2009, Caesars Entertainment, and its predecessor Harrahs, implemented a customer service profit chain system that paid front line workers quarterly bonuses that totalled up to $25 million annually. However, after they were acquired by private equity firms, the program was cancelled and sold internally as not negatively impacting customer satisfaction scores.
Last year, Glassdoor named the grocery chain with a cult-like following as one of the best places to work in the US. Trader Joe’s has made the list every year since 2011. Trader Joe’s employees enjoy high salaries, impressive benefits, and frequent opportunities for promotion. While most Crew Members make $10 to $24 per hour, Captains (store managers) earn more than $100,000 per year. After three months of work, employees receive health insurance (medical, dental, and vision) and a retirement plan in which Trader Joe’s contributes 10% of an employee’s annual salary.