“There Is a huge need to update our traditional HR logic in the face of the dramatic changes that have befallen the hospitality industry.  With Talent Disruption, Alex Mirza has taken that step and advanced our understanding of how to use the new technology tools to address the considerable talent issues facing service firms.  This is an absolute must read!”

Leonard A. Schlesinger, Baker Foundation Professor, Harvard Business School and co-author of landmark bestseller The Service Profit Chain