“My management colleagues and I understood thoroughly the first order differences in performance associated with variation across talent among property leaders, and the financial consequences of these differences. Likewise, we could measure the often ten fold difference in both productivity and service quality across talent among front line employees. The problem was what to do about it, at scale.
In Mirza’s path breaking examination of how to create a data-driven marketplace for talent in the hospitality industry,he shows how to use emergent computational tools to build individualized profiles of talent at both ends of the hierarchy – from top management to front line – and allow the resultant transparency to lead to (1) better matching of talent to opportunity, and (2) stronger competition for improved performance among all stakeholders in the industry. One of the most encouraging results of this work is the opportunity for high performers, the Moguls, to receive the superior rewards that their talents richly deserve.”
-Gary Loveman, Chairman and CEO of Well, Former Chairman and CEO Caesars Entertainment, Part Owner Boston Celtics.