This book delves into the historic challenges faced by hospitality and the service industry amidst unprecedented labor shortages, technological and geopolitical shifts. It provides a roadmap for building a global talent engine and highlights the need for a paradigm shift from legacy HR technologies to a marketplace enabled by AI, big data, experiential learning, and virtual reality. It explores new organizational models for managing human capital across borders and shares the triumphs and tribulations of the “Top 100 Hotel General Managers,” also known as the bona fide moguls of hospitality.The author, who led strategy and development functions for hospitality chains before becoming a hotel CEO himself, leads a VC backed team that built the industry’s first AI powered talent marketplace whose purpose is to perfect meritocracy and accelerate diversity.
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